Privacy Policy
We are committed to protecting your personal information. Here's exactly how we handle your data.
📋 Contents
🔒 IndiaChoice is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we keep it safe. We never sell your personal data.
This Privacy Policy applies to the website indiachoice.shop and all associated services operated by IndiaChoice. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information generated through your use of our services:
| Data Type | What We Collect | Why |
|---|---|---|
| Account Info | Name, email, password (hashed) | Account creation & login |
| Order Info | Shipping address, phone, order details | Processing & delivery |
| Payment Info | Last 4 digits only (processed by gateway) | Transaction verification |
| Device Info | IP address, browser type, device type | Security & analytics |
| Behavioural | Pages visited, products viewed, click data | Improving experience |
Note: We never store full payment card details. All payments are processed securely by our payment gateway partners.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and communicate order status.
- Send order confirmations, shipping updates, and delivery notifications.
- Respond to your queries, complaints, and support requests.
- Improve our website, product listings, and overall shopping experience.
- Send promotional emails and offers (only if you have opted in).
- Prevent fraud, detect suspicious activity, and ensure platform security.
- Comply with applicable laws and legal obligations.
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Logistics Partners: We share your name, address, and phone with our delivery partners solely to fulfil your order.
- Payment Gateways: Payment data is shared with our certified payment processors for transaction processing.
- Service Providers: Trusted third-party tools (e.g., email services, analytics) that help us operate our platform, subject to confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authority, we may disclose your information as necessary.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: Used to show you relevant ads on other platforms (e.g., Facebook Pixel).
You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- SSL encryption (HTTPS) across all pages of our website.
- Secure, encrypted storage of passwords.
- Restricted access to personal data — only authorised personnel can access it.
- Regular security audits and system updates.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link.
- Portability: Request your data in a commonly used, machine-readable format.
To exercise any of these rights, email us at support@indiaChoice.shop.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Order and transaction data: retained for 7 years for legal and tax compliance.
- Account data: retained until you request account deletion.
- Marketing data: retained until you opt out or unsubscribe.
8. Third-Party Services
Our website uses the following third-party services, each with their own privacy policies:
- Shopify — our e-commerce platform.
- Google Analytics — website traffic analytics.
- Meta (Facebook) Pixel — advertising and retargeting.
- Payment Gateways — Razorpay / PayU / UPI processors.
We encourage you to review the privacy policies of these third-party providers.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: